We understand that for new patients and their families there can be questions and concerns. Our experienced staff is available to help you navigate through both your treatment and financial concerns.
Our skilled front office staff will handle the initial phone call and perform a telephone screening of the prospective patient’s psychiatric history.
Following screening, if it is clinically indicated, an on-site, no charge, the assessment will be set up as soon as possible following the brief telephone screening.
At the on-site assessment, you will meet with one of our program directors who will further evaluate the prospective patient, as well as discuss mental health treatment options.
Payment & Insurance:
A Compass Health Center patient services administrator will meet with you to explain the insurance authorization and claim submittal process, as well as the subsequent billing procedure.
- Compass Health Center is in-network with BCBS, HMOI, and Humana for Compass Health Center Programs.
- Compass Health Center patients who have insurance plans that we are out of network with are considered self-paying. Compass Health Center will submit claims to most insurance companies so that you may be reimbursed the out-of-network benefits you may be entitled to.
- Our Utilization Review (Insurance) Department works with all insurance companies to prove medical necessity and pre-authorization.
At Compass Heath Center, your privacy and confidentiality are of the utmost importance during and after your mental health treatment. We are AAAHC certified as well as HIPAA compliant. Our electronic medical record system is tailored to ensure privacy for psychiatric care.